CLAIM has been the Missouri State Health Insurance Assistance Program (SHIP) since 1993, providing free and unbiased advocacy, education, and assistance for Medicare beneficiaries through the work of over 300 trained certified counselors and 180 community partners. Every day, more than ten-thousand Americans become Medicare eligible. Faced with this growing segment of the population, demand for the services of CLAIM and its nationwide partners has grown from 1.2 million client contacts in 2005 to over 3.4 million contacts in 2014, a 280% increase. Understanding the A, B, C’s and D’s of Medicare is often an overwhelming process. It can also be an isolating experience if seniors and people with disabilities don’t know where to get help. Cognition and information processing becomes more difficult at older ages. Challenges with chronic health conditions and other life changes make it even more difficult, making one-on-one assistance more important. Our primary goal is to advise, educate, and empower individuals to navigate this increasingly complex program and make choices among a vast array of options to best meet their needs. CLAIM provides assistance with Medicare enrollment, resolving billing issues, assistance with selecting prescription drug plans, and Advantage plans including Medigap and Supplemental plans. In addition, we provide assistance with appeals and grievances, suspected waste and fraud, education on wellness and preventive services and programs to save consumers money.