A better patient experiences translates to better clinical outcomes and better business performance. The patient experience is more than just great care. Primaris can help you develop patient experience strategies that go beyond patient satisfaction.

We offer the following Patient Experience services:

Thresholds for Success

  • Chart review
  • Patient survey
  • Focus group
  • Program review
  • Data analytics
  • Patient stratification
  • Thresholds report
  • Financial assessment

Improvement Strategies

  • Root cause analysis
  • Gap analysis
  • Program development/improvement
  • Technology considerations
  • Clinical workflow analysis
  • Physician engagement strategies
  • Patient engagement strategies
  • Change management plan
  • Quality improvement plan
  • Patient experience design
  • Process review, alignment and standardization
  • Financial plan (how patients can pay, billing, online pay, how to get self-pay and past due collections done etc.)

Measures for Goal Attainment

  • Goal statement
  • Multi-year goal setting
  • Timeline planning
  • Resource planning
  • Budget planning
  • Prioritization
  • Action plan
  • Goal setting across continuum of care
  • Goal-to-actual reporting

Execution and Evaluation

  • Strategy implementation and execution
  • Project management
  • Facility marketing
  • Facility positioning
  • Policies, processes & procedures
  • Process mapping
  • Staff training and education
  • Team development
  • Just in time analysis, analysis and reporting