Operations


Operations is responsible for quality improvement initiatives with physicians, hospitals, nursing homes, home health agencies and Medicare managed care organizations throughout the state. Operations also assists in development and manages all other contracts and special projects. Our overall goal is to protect the safety and health of Medicare beneficiaries in Missouri.
I. Operations:
Sharon Hoffarth, MD, MPH, FACPM
Medical Director
(800) 735.6776, Ext. 170
shoffarth@primaris.org
Kathleen Kempker
Administrative Services Manager
(800) 735.6776, Ext. 113
kkempker@primaris.org
Daniel Sillanpa
Administrative Assistant, Administration Department
(800) 735.6776, Ext. 100
dsillanpa@primaris.org
II. Beneficiary Protection & Patient Safety-Hospital:
Dorothy Andrae, MHA, BSN, RN, CPHQDirector of Beneficiary Protection & Patient Safety-Hospital(800) 735.6776, Ext. 209 dandrae@primaris.org |
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Dana M. Lammert, MA |
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Robert White, BA, PT |
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Lori Schieferdecker, BA, LPN, CPUR |
Suzie Bruemmer, RN, BSN
Clinical Coding and Review Specialist
Clinical Review Services
(800) 735.6776, Ext. 189
sbruemmer@primaris.org
Rita Ketterlin, RN, CCS
Clinical Review Specialist
Clinical Review Services
(800) 735.6776, Ext. 153
rketterlin@primaris.org
Sharon Spotswood, RN, BSN
Clinical Review Specialist
Clinical Review Services
(800) 735.6776, Ext. 131
sspotswood@primaris.org
Kimber Bishop, RN, BSN
Clinical Review Specialist
Clinical Review Services
(800) 735.6776, Ext. 115
kbishop@primaris.org
Penny Pickerell, RHIT
Coding Specialist
Clinical Review Services
(800) 735.6776, Ext. 283
ppickerell@primaris.org
Marilou Oliver, RN BSEd
Clinical Review Specialist
Clinical Review Services
(800) 735.6776
Ext. 143
moliver@primaris.org
Carmen Woodward, RN
Clinical Review Specialist
Clinical Review Services
(800) 735.6776 Ext. 124
cwoodward@primaris.org
Karla Thornsberry
Administrative Assistant
Clinical Review Services
(800) 735.6776, Ext. 116
kthornsberry@primaris.org
Hollie Spencer
Appeals Administrative Assistant
Clinical Review Services
(800) 735.6776, Ext. 135
hspencer@primaris.org
Christy Dawson
Appeals Administrative Assistant
Clinical Review Services
(800) 735.6776, Ext. 186
cdawson@primaris.org
III. Prevention-Core and Patient Safety-Nursing Home:
Deborah K. Finley, MPADirector of Prevention-Core and Patient Safety-Nursing Home |
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Scott Barth, MBA, BS, CPHIMS |
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Pam Guyer, BS, LNHA |
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Alexis Roam, BSN, RN |
Betty Markway
Program Manager
Nursing Home Services
(573) 268-9983
bmarkway@primaris.org
Gail F. Wilkerson MSN, RN
Program Manager
Nursing Home Services
(314) 443-8399
gwilkerson@primaris.org
IV. Communications Services & Prevention-CKD:
Paulette Strader, BA Program Manager, Communications & Prevention-CKD |
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Teresa Northcutt, RN, BSN |
Revee White, BJ
Communications Specialist
(800) 735.6776, Ext. 187
rewhite@primaris.org
Matt Heger, BS
Communications Specialist
800.735.6776, Ext. 136
mheger@primaris..org
Jennifer M. Reed, MBA
Program Coordinator
Prevention-CKD, Prevention-Core, Patient Safety-Nursing Home
(800) 735.6776, Ext. 182
jreed@primaris.org
V. Analytical Services:
Director of Analytical Services |
Joshua Chang, CPHQ, MS
Research Associate
(800) 735.6776, Ext. 172
jchang@primaris.org
Yihua Xu, PhD
Research Analyst
(800) 735.6776, Ext. 117
yxu@primaris.org
Dana Schmitz, MS
Research Analyst
(800) 735.6776, Ext. 171
dschmitz@primaris.org
VI. Information Technology Services:
Andrew Johnson, BSDirector of Information Technology Services |
Jason Isaacs, BS
Manager of Information Technology
800.735.6776 ext. 169
jisaacs@primaris.org
Amy Shaffer
Support Service Specialist
800.735.6776 ext. 195
ashaffer@primaris.org
Lesa Wilson
Administrative Assistant
(800) 735.6776, Ext. 194
lwilson@primaris.org
VII. Human Resources:
Carlene JohnsonHuman Resources Manager |
Paulette Peters, BS
Human Resources/Payroll Technician
(800) 735.6776, Ext. 202
ppeters@primaris.org
VIII. CLAIM Program:
Carol BeahanDirector of CLAIM |
Tracey Wetzel, BA
Lead Trainer
(800) 735.6776, Ext. 144
twetzel@primaris.org
Diana Clarke
Outreach Trainer
(800) 735.6776, Ext. 280
dclarke@primaris.org
Shelley Miller
Regional Liaison, Region 2 (Eastern Missouri)
(800) 735.6776, Ext. 188
smiller@primaris.org
James Day
Lead Regional Liaison
(800) 735.6776, Ext. 214
jday@primaris.org
Larry Stahlman
Regional Liaison, Region 4 (Southeast Missouri)
(800) 735.6776, Ext. 177
lstahlman@primaris.org
Nancy Jobe
Regional Liaison, Region 6 (Western Missouri)
(800) 735.6776, Ext. 185
njobe@primaris.org
Derek Sims
CLAIM Program Administrative Assistant
(800) 735.6776, Ext. 140
dsims@primaris.org
Joy Honovi
Resource Specialist
(800) 735.6776, Ext. 108
jhonovi@primaris.org
Mandy Chapman
Customer Service Representative
(800) 735.6776, Ext. 207
mchapman@primaris.org










